OUR PRIVACY POLICY

Our website address is: https://www.icetag.co.ke

Thank you for visiting ICETAG. We are a Kenyan company  personalising Medical Alert Bracelets and In Case of Emergency ID products to keep you and your loved ones safe. Please read this Privacy Policy to learn about how we use the information you share, the tracking services used on our website and by third parties and how you can opt out.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. COMMENTS

This Privacy Policy discloses how we collect, use and share your personal information when you visit or make a purchase from our website (https://www.icetag.co.ke).

2. DEVICE INFORMATION

When you visit the website, we automatically collect certain information about your device, your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We may use session-based and/or persistent cookies. Session cookies exist only during one session and disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your web browser’s ability to accept cookies, you will be able to navigate our website, but you may not be able to successfully use all of the features of our website. You may be able to disable some targeting or advertising cookies through their opt-out instructions. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Web beacons”, “tags”, and “pixels” which are clear electronic files used to record information about how you browse the website. We may place web beacons, tags or pixels in marketing emails that notify us when you click on a link in the email that directs you to our Website. We may use web beacons, tags or pixels in the following ways (i) to operate and improve our website and email communications, (ii) to monitor the number of users who visit our Website, (iii) to determine how often a message is viewed, (iv) to deliver a cookie to the web browser of a visitor or user and (v) for other purposes.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

3. PERSONAL INFORMATION

When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and telephone phone number. We refer to this information as “Personal Information”.

Note that Personal Information includes Personal Information of Others and if you disclose any Personal Information relating to other people to us or to our service providers in connection with our website, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

4.  HOW WE USE DEVICE AND PERSONAL INFORMATION

If you submit or we collect Device and Personal Information through our Website, then such information will generally be used in the following ways: (i) to fulfil any orders placed through the Website which include processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations), (ii) to communicate with you, (iii) to screen your order for potential risk or fraud (iv) to provide, analyse, administer, and improve our Website, (iv) to contact you in connection with our Website and certain services, notifications, events, programs or offers that you may have registered for, (v) to send you updates and promotional materials that you have registered for, (vi) to identify and authenticate your access to the parts of our Website that you are authorized to access; (vii) for recruiting and human resources administration purposes, and (viii) to protect our rights and/or our property and to ensure the technical functionality and security of our Website.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

5. SHARING YOUR DEVICE AND PERSONAL INFORMATION

We share your Device & Personal Information with third parties who may include our affiliates, suppliers, vendors and/or their agents and employees as necessary or convenient for the provision of the products and/or services to you on our website. For example, we use DPO Pay to process your payment. You can read more about how DPO Pay uses your Personal Information here: https://dpogroup.com/privacy-policy/. We also use Google Analytics to help us understand how our customers use the website — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may disclose your Device or Personal Information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process, governmental requestor other lawful request we receive; (ii) enforce our terms of use, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of ICETAG, the website, our users or the public.

6. BEHAVIOURIAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info

7. HOW WE RESPOND TO DO NOT TRACK SIGNALS

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

Currently, we do not respond or take any action with respect to a Do Not Track signal from your browser or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual consumer’s online activities over time and across third-party websites or online services.

8. YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

9. DATA SECURITY

The security of your Personal Information is important to us. We generally follow accepted industry standards to protect your Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect Personal Information, we cannot guarantee its absolute security.

10. DATA RETENTION

When you place an order through the Website, we will maintain the Personal Information contained in your Order for our records unless and until you ask us to delete this information.

11. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

12. CONTACT US

For more information about our Privacy Policy or if you have questions or if you would like to make a complaint, please contact us by filling in the form on our contact us page.