Adults ICETAG
Kids ICETAG
RETURNS & EXCHANGES
Did we make a mistake with your order? Did you?
Worry not! Fill in the form on our Contact us page indicating your order number and the issue with your order. We handle each case individually and we will be happy to help.
To be eligible for a return or exchange, your item must be unused, undamaged and in the same condition that you received it.
REFUNDS
Are you not happy with your ICETAG? Tell us about the problem on our Contact us page and let us see if we can sort you out.
There are certain conditions where partial refunds are granted:
- Items with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
If you are returning an item, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
GIFT CARDS
Gift cards are non-returnable and non-refundable items.
WARRANTY
We warranty our products against defects for one year from the date of purchase.
Exclusions & Limitations
We do not warranty against scratches or dents. These are considered normal wear and tear.
We do not warranty against theft, loss, or chemical exposure.
Leather IDs are not warrantied against water damage.
Medical Alert Bracelets have a six (6)-month Limited Warranty Period:
If a bracelet breaks for any reason within six (6) months from the date of purchase (the “Limited Warranty Period”), we will re-strand it for free one time. For any additional repairs within the Limited Warranty Period, and for any repairs outside of the Limited Warranty Period, you will be advised of the applicable charges. Repair services are warrantied for 30 days.
Caduceus Symbol and paint/inlay/patina:
The caduceus symbols and any paint/colour fill on our metal pieces are conditionally warrantied for one year. Exposure to harsh chemicals, intentional damage, and/or abnormal wear will void your warranty.